When Hurricane Florence made landfall near Wrightsville Beach on September 14, 2018, it brought sustained winds of 90 mph, gusts exceeding 100 mph at the coast, and — most devastatingly — a slow, grinding passage inland that dropped more than 30 inches of rain on parts of New Hanover and Brunswick counties over four days. Roofs that survived the initial wind event were subsequently saturated by days of rainfall on structures that were now open to the sky through torn membrane, lifted edge metal, and displaced flashing. The damage to commercial buildings across the Wilmington metro area was severe and widespread. The lesson that Florence reinforced — a lesson that Matthew in 2016 had already begun to teach — is that emergency dry-in is not a reactive afterthought. It is a primary commercial roofing service in this market, and it demands equipment, crew capacity, and logistics planning that most general roofing contractors do not have.

Commercial-scale emergency tarp operations are fundamentally different from residential tarping. A warehouse in Northchase Industrial Park or a distribution facility near the Port of Wilmington may have 50,000, 80,000, or 100,000 square feet of roof area to protect. Standard residential tarps — 20 by 30 feet, held down with sandbags — are not the right tool for that scale of operation. We deploy heavy-duty commercial tarping systems: reinforced polyethylene tarps in large format, ballasted with mechanical fasteners into structural deck members where the membrane will permit, and overlapped and taped at seams to create a continuous watertight cover over damaged sections. On large warehouse roofs, this is a multi-crew operation that may require aerial lifts and significant material staging to execute correctly in the time available before the next rain event.

Speed matters enormously in post-hurricane dry-in. Every hour that a commercial building remains open to rainfall after a storm causes damage that compounds — insulation absorbs moisture and loses thermal performance, decking degrades, interior finishes are destroyed, inventory and equipment are damaged or ruined, and the structural condition of the building begins to deteriorate. In the days following Florence and Dorian, we prioritized triage — assessing which buildings had the most severe open conditions and the greatest potential for interior damage accumulation — and deployed crews to those properties first. Communication with property owners and managers during that period was constant and direct about realistic response timelines.

The dry-in phase is also when the insurance documentation process begins. Property owners who have a commercial roofing contractor on site during or immediately after a storm event have a significant advantage in the claims process. We photograph the damage condition before any protective work begins — every area of torn membrane, every section of lifted edge metal, every penetration that failed, every area of structural decking that is now exposed. That pre-repair documentation is the foundation of the insurance claim and cannot be recreated after the fact. We understand that insurance adjusters may need to inspect the damage before permanent repairs are authorized, and our temporary dry-in work is designed to protect the building while preserving the evidence of the damage condition for adjuster review.

Wilmington's geography creates specific logistics challenges for post-storm emergency response. Flooding after Hurricane Florence closed US-74, I-40, and significant portions of US-17 for days, isolating some communities entirely and making material delivery to affected areas extremely difficult. We maintain emergency material inventory — commercial tarps, temporary roof membrane, fasteners, and basic repair supplies — at a local level so that post-storm response does not depend on supply chain access that may be disrupted in the immediate aftermath of a major event. Being a Wilmington-based contractor with local equipment and material staging is not a marketing point — it is the operational difference between a contractor who can respond in 24 hours and one who cannot get to the job for a week.

Dry-in operations extend beyond the immediate post-storm window. Many commercial buildings in New Hanover and Brunswick counties that experienced roof damage in Florence were operating under temporary protection for weeks or months while insurance claims were processed and permanent repair work was contracted and scheduled. Maintaining the integrity of temporary dry-in through subsequent rain events — including additional tropical systems that followed Florence in 2018 and 2019 — required periodic inspection and reinforcement of temporary protective systems. We monitor buildings under temporary protection and respond promptly when temporary systems need attention.

The transition from temporary dry-in to permanent repair requires a reassessment of the full damage scope once emergency conditions have stabilized. In some cases, the extent of damage revealed during permanent repair work exceeds what was visible in the immediate post-storm period. Moisture that entered through the storm damage migrates through the insulation assembly over days and weeks, and the full extent of wet insulation may not be apparent until the temporary protection has been in place long enough for moisture mapping to reveal the true damage boundary. We conduct a thorough condition assessment — including infrared scanning where moisture migration is a concern — before finalizing the permanent repair scope.

For commercial property owners with multiple buildings across New Hanover and Brunswick counties, post-storm triage and sequential dry-in of a building portfolio is a coordination exercise that we have executed after each of the major storm events in the past decade. Portfolio owners who have established a relationship with a single commercial roofing contractor before storm season are in a significantly better position than those who are calling contractors cold in the chaotic post-storm environment when every commercial roofer in the market is fully committed. We encourage portfolio owners to establish their emergency response relationship before June 1 each year.

Smaller commercial buildings — retail, restaurant, and office buildings on Military Cutoff Road, Oleander Drive, and in Mayfaire — have different dry-in requirements than large warehouse facilities, but the urgency is no less acute. A restaurant with a hole in its roof cannot operate, and every day of closure represents lost revenue that compounds the repair cost. We approach smaller commercial dry-in with the same systematic documentation and protection quality as large industrial operations, scaled appropriately to the building size and access constraints.

Questions Owners Ask

How quickly can you respond to an emergency dry-in call after a hurricane hits Wilmington?

Our response time after a major storm depends on the severity of the event and the volume of simultaneous calls from the region. For buildings with severe open conditions — large sections of missing membrane, structural decking exposed to rainfall — we prioritize and respond as quickly as safely possible, typically within 24 to 48 hours of conditions allowing safe roof access. We are direct about realistic timelines rather than making promises we cannot keep when demand overwhelms capacity across the region.

Should I call my insurance company before or after I call for emergency tarping?

Call your insurance company to report the claim, then call us. Most commercial property insurance policies require you to take reasonable steps to prevent further damage — emergency tarping is exactly that, and it protects your claim rather than undermining it. We document the damage condition before installing any temporary protection so that the adjuster has a complete photographic record of the pre-protection damage. Waiting for adjuster approval before any protective action is generally not required and can result in significantly greater interior damage while you wait.

How long can a commercial building stay under temporary tarp protection before permanent repairs need to happen?

Temporary protection is exactly that — temporary. Heavy-duty commercial tarps installed properly can provide adequate protection through subsequent rain events for weeks or months, but they are not permanent solutions and they require monitoring and maintenance. The longer a building remains under temporary protection, the greater the risk of moisture migration into the building assembly and ongoing degradation of the structure beneath the damaged area. We recommend beginning the permanent repair process as soon as the insurance claim process allows.

What documentation do you provide after emergency dry-in work?

We provide a complete photographic record of the damage condition before any protective work begins, a written description of the damage scope and areas protected, documentation of the temporary protection method installed, and an initial estimate of the permanent repair scope based on visible damage. This package is formatted for insurance claim submission and is provided to the property owner promptly — typically within 24 hours of completing the temporary protective work.

Our warehouse roof is 75,000 square feet. Can you handle a tarp operation that size?

Yes. Large-format commercial tarp operations on warehouse and industrial buildings are a core capability, not an exception. We have the crew, equipment — including aerial lifts for large-span roof access — and commercial-grade tarping materials to protect large industrial buildings. Logistics planning for a large tarp operation includes material staging, crew coordination, and sequencing to get the most vulnerable open areas protected first while work progresses across the full damage area.